Privacy Policy

Last updated: 26 October 2021

Simple Food Safety is committed to protecting your privacy. The purpose of this privacy policy is to communicate our practices regarding the personal data (as defined below) we collect from users of our website, located at www.simplefoodapp.com.au (“Site”), our mobile application (“Application”), and hosted platform services like events and training, for example, (“Platform Services”) collectively called “Simple Services”. 

When we say ‘personal data' we mean identifiable information about you, like name, email, address, telephone number, support queries, community comments, and so on.

 

If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply. 

We may update this notice from time to time. When a change is significant, we’ll make sure we let you know – usually by sending an email.

Who are ‘we’?

 

When we refer to ‘we’ or ‘our’ or ‘us’, this means Simple Food Safety Pty Ltd and all its wholly-owned subsidiaries. Our headquarters are in Sydney, New South Wales, Australia and we also have offices in Melbourne and Brisbane. Address details for Simple Food Safety offices are here.

We provide an easy-to-use global online platform for small and big businesses and their employees. At the core of our platform is our cloud-based food safety software. If you want to find out more about what we do, see About Simple Food.

 

Our principles of data protection

 

Our approach to data protection is built around four key principles. They’re at the heart of everything we do relating to personal data.

Transparency: We take a human approach to how we process personal data by being open, honest and transparent.

Enablement: We enable connections and efficient use of personal data to empower productivity and growth.

Security: We champion industry-leading approaches to securing the personal data entrusted to us.

Stewardship: We accept the responsibility that comes with processing personal data.

 

How we collect data

 

When you visit our websites or use our services, we might collect personal data. The ways we collect it can be broadly categorised into the following:

Information you provide to us directly: When you visit or use some parts of our websites and services we might ask you to provide personal data. For example, we ask for your contact information when you sign up for a free trial or respond to an email offer, join us on social media, take part in training and events, contact us with questions, or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.

Information we collect automatically: We collect some information automatically when you visit our websites and use our services, like IP address and device type. We also collect information when you navigate through our websites and services, including what pages you look at and what links you click. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible e.g., by personalising the content you see.

Some of this information is collected using cookies and similar tracking technologies.

Where we collect personal data, we’ll process it:

  • to perform a contract with you, or

  • where we have legitimate interests to process the personal data and they’re not overridden by your rights, or

  • in accordance with a legal obligation, or 

  • where we have your consent.
     

If we don’t collect personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.   

If you’re someone who doesn’t have a relationship with us but believes that a Simple Food subscriber has entered your personal data into our websites or services, you’ll need to contact that Simple Food subscriber for any questions you have about your personal data, including where you want to access, correct, amend, or request that the user delete your personal data.

 

How we use your data

Foremost, we use personal data to operate our websites and provide you with services you’ve requested and manage our relationship with you. We also use your personal data for other purposes which may include:

To communicate with you. This may include:

  • providing you with information you’ve requested from us or information we are required to send to you

  • operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services

  • marketing communications in accordance with your marketing preferences

  • asking you for feedback or to take part in any research we conduct, with which we may engage a third party to assist.
     

To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support, or otherwise.

To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.

To protect: So that we can detect and prevent any fraudulent or malicious activity and make sure that everyone is using our websites and services fairly and in accordance with our terms of use.

To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third-party websites and their platforms.

To analyse, aggregate and report: We may use the personal data we collect about users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.

 

How we share your data

 

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

  • other companies in the Simple Food group of companies

  • third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you

  • regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure

  • an actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger or acquisition of any part of our business

  • other people where we have your consent.

 

Security

 

Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.

 

Retention

 

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax requirements).

We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterward where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.

 

Your rights

 

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – follow the unsubscribe instructions contained in the marketing communication.

You also have rights to:

  • know what personal data we hold about you, and to make sure it’s correct and up to date

  • request a copy of your personal data, or ask us to restrict processing your personal data or delete it

  • object to our continued processing of your personal data.
     

You can exercise these rights at any time by making a request to us.

If you’re not happy with how we are processing your personal data, please let us know by getting in touch with us. We will review and investigate your complaint and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you on how to submit a complaint.

 

How to contact us

 

We’re always happy to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.

As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames. Contact us at info@simplefoodapp.com.au